en
en

Questions & Answers

Getting Started

1. I’m new to sourcing from China. Can Silkora still help me?

Yes. You do not need to know every step before contacting us. You can start with a product idea, a photo, a supplier link, a target price, or even a simple question. We help you understand what information is missing and what the next practical step should be.

2. What information should I prepare before contacting Silkora?

Start with the basics: what product you want to source, target quantity, target price if you have one, destination country, and any supplier links, photos, samples, or quotes you already have. If you do not have everything ready, that is okay.

3. Do I need to speak Chinese to work with suppliers in China?

No. One of Silkora’s roles is to help make communication clearer between you and Chinese suppliers. We help clarify requirements, ask supplier questions, and reduce misunderstandings during the sourcing process.

Suppliers & Samples

4. Can Silkora help me find Chinese suppliers?

Yes. We help identify suitable supplier options based on your product, quantity, budget, and business goals. The goal is not just to find any supplier, but to help you compare options more clearly.

5. Can you help me check if a supplier is reliable?

We can help review supplier information, communication, product fit, quotation details, and other practical signals before you move forward. We do not blindly guarantee any supplier, but we help you make a more informed decision.

6. Can Silkora help with samples?

Yes. We can help coordinate sample requests, clarify materials, review sample details, compare supplier offers, and communicate feedback before production decisions are made.

Production, Quality & Shipping

7. Can you follow up with suppliers during production?

Yes. Silkora can help communicate with suppliers, track progress, organize updates, and keep key production details clearer throughout the process.

8. Do you help with quality control?

Yes. We help coordinate quality-control checkpoints, packaging review, photo or video updates, and inspection arrangements when needed. The goal is to catch problems before products leave China.

9. Do you handle shipping and logistics?

Silkora is not a freight forwarding company, but we help coordinate shipment preparation. This may include packing information, shipping documents, communication with freight forwarders, customs-related coordination, and delivery follow-up.

Working With Silkora

10. Is Silkora only for big companies?

No. Silkora works with entrepreneurs, online sellers, first-time importers, growing businesses, and companies that need China-side sourcing support. You can contact us even if your project is still at an early stage.

11. Can Silkora help if I already found a supplier?

Yes. If you already have a supplier, we can help review the situation, clarify communication, compare samples or prices, follow up on production, or support quality and shipment preparation.

12. What happens after I contact Silkora?

We review your product idea, sourcing stage, target quantity, and main concerns. Then we help you understand what is realistic, what information is missing, and what the next step should be.

Still Have Questions?

Tell us what you want to source, where you are in the process, and what feels unclear. We’ll help you understand the next practical step.

Tell Us What You Need